Voice over IP FAQ's

What is VoIP?

Voice over Internet Protocol (VoIP) is set to become the standard technology for voice calls. It's rapid adoption has been recognised by the press, the technical issues have been overcome and it's benefits are being widely accepted.

Essentially VoIP is a technology used to send voice traffic over data networks. The data network can be your internal LAN, inter-office VPN or your broadband network.

Voice traffic is converted into data, transmitted across the data network and finally converted back to voice at the receiving end.

What are the advantages of VoIP?

Avaya's VoIP Guide for Dummies provides the following top ten reasons for  switching to VoIP:

  1. It is the strategic direction for telecoms carriers;
  2. It is a feature-rich cost-alternative to existing telecoms technologies;
  3. It may be possible to re-use some of your existing equipment;
  4. Moves, add and changes are easier;
  5. It is more flexible and portable;
  6. IT integration provides opportunities for compelling applications;
  7. Network management is improved;
  8. Real-time collaboration is improved;
  9. Bandwidth is better utilised;
  10. Reduced Costs

What do I need to start using VoIP?

For a business phone system you have two choices:

  1. Switch to an IP-enabled PBX; or
  2. VoIP-enable your existing PBX.

Give us a call to discuss your best option.....we can provide you with a VoIP phone system or install a VoIP gateway for use with your existing system.